Licensed Clinical Social Worker (LCSW) Practice Exam

When a social worker manages an organization struggling with morale and services, what should be prioritized first?

1. Initiate a staff recognition program

2. Increase client outreach services

3. Revise the organizational budget

4. Host team-building exercises

The correct answer is: Initiate a staff recognition program

Prioritizing the initiation of a staff recognition program is crucial when managing an organization that is struggling with morale and services. Recognizing and celebrating the contributions of staff members can significantly improve morale, motivation, and job satisfaction. When employees feel valued and appreciated, their engagement levels typically increase, which can lead to enhanced productivity and commitment to the organization's mission. Improving morale is often foundational to successfully addressing other organizational challenges, such as enhancing client services or increasing outreach efforts. When employees are motivated and feel recognized for their efforts, they are more likely to positively interact with clients and deliver high-quality services. While increasing client outreach services, revising the organizational budget, and hosting team-building exercises are also important, they may not yield immediate benefits without first addressing employee morale. A foundation of employee satisfaction often leads to a more cohesive team and more effective service delivery, making recognition a strategic first step in enhancing the overall health of the organization.